Terms and Conditions for Maida Vale Man And Van Services
These Terms and Conditions set out the basis on which Maida Vale Man And Van provides moving, transport, collection and related man and van services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. If anything in these terms is unclear, the Customer should raise questions before the booking is confirmed.
For the purposes of these terms, references to “we”, “us” and “our” mean Maida Vale Man And Van. References to “you” and “your” mean the person, business or organisation making the booking and any person acting on their behalf. These terms apply to all standard removals, item collections, deliveries, loading and unloading, and other transport-related services supplied by Maida Vale Man And Van, unless a separate written agreement states otherwise.
We reserve the right to update these terms from time to time. The version applicable to your booking will normally be the version in force at the time the booking is accepted. Any amendment will not affect services already confirmed, unless required by law or expressly agreed in writing by both parties.
1. Booking Process
All bookings are subject to availability and are only confirmed once we have accepted the relevant request. A booking enquiry may be made by telephone, email, online form or any other accepted method. However, an enquiry alone does not create a binding contract. A contract is formed only when we issue a quotation or booking confirmation and you accept it, either in writing, verbally, or by paying the required deposit where applicable.
To help us provide an accurate service, you must give complete and correct information at the time of booking. This includes, where relevant, the type and quantity of items, access conditions, collection and delivery addresses, parking restrictions, stair access, waiting times, fragile items, dismantling needs, and any special handling requirements. If the information you provide is incomplete or inaccurate, any quotation may be revised and additional charges may apply.
Where a quotation is based on estimated time, volume, labour or mileage, the final charge may differ if the actual service provided exceeds the original assumptions. Our team may refuse to move items that were not disclosed at the time of booking if those items create a safety risk, exceed the agreed scope, or require specialist handling not included in the original arrangement.
2. Service Scope and Customer Responsibilities
The service may include loading, transport and unloading of items, and, where agreed, additional support such as waiting time, furniture movement, or the handling of bulky goods. Unless expressly stated, we do not provide packing materials, packing services, storage, dismantling, reassembly, or specialist lifting equipment. Any additional service must be requested and agreed in advance.
You are responsible for ensuring that items are ready for collection at the agreed time, that access routes are safe and available, and that all necessary permissions are in place for parking, entry or use of premises. You must also ensure that the goods handed over for transport are legally owned by you or that you have permission from the owner to arrange their movement. If any item is subject to legal restriction, preservation order, lease condition or third-party claim, you must tell us before the booking begins.
If you or your representative are not present at the start or end of the service where attendance is required, we may carry out the job to the best of our reasonable ability, but we will not be liable for issues caused by the absence of instructions, keys, codes or other necessary information. Any delay caused by the Customer, including failure to provide access or readiness, may result in additional charges at our standard waiting or hourly rate.
3. Payments
Unless otherwise agreed in writing, payment is due immediately upon completion of the service. For some bookings, we may require a deposit, part payment, or full advance payment to secure the slot. If a deposit is requested, the booking may be treated as provisional until the deposit is received. All prices are quoted in pounds sterling and may be subject to VAT where applicable.
The quotation or booking confirmation will normally indicate whether the price is fixed, hourly, or based on a combination of labour, mileage and waiting time. If the service extends beyond the agreed scope due to factors beyond our control, including additional items, difficult access, extra journeys, traffic delays, parking issues or extended waiting, we may charge extra in line with the quote or our current rates. Any additional amount must be paid promptly.
We may accept payment by bank transfer, debit card, cash or other agreed methods. Where payment is made by bank transfer, cleared funds must be received by the due date. We are not obliged to release goods, complete delivery, or end the service until outstanding sums have been settled in full. If a payment is declined, reversed or otherwise not received, you remain liable for the full amount plus any reasonable recovery costs permitted by law.
4. Cancellations, Amendments and Delays
You may cancel or amend a booking by giving notice as soon as possible. Because our schedules are planned in advance, late cancellations may result in charges. If you cancel with sufficient notice, no cancellation fee may apply; however, where the vehicle, staff or associated resources have already been allocated, we may charge a fair amount for lost time or unrecoverable costs. The exact charge will depend on the notice given and the work already undertaken.
If you need to change the time, date, address or scope of the job, we will make reasonable efforts to accommodate the request, but we cannot guarantee availability. Amendments may require a revised quotation. We are not responsible for missed deadlines or inconvenience caused by changes outside our control, including building access problems, road closures, severe weather, or acts of third parties.
If we have to cancel or reschedule due to unforeseen circumstances, we will use reasonable efforts to notify you promptly and to offer an alternative time. We shall not be liable for indirect loss arising from a cancellation or delay, provided we have acted reasonably and in good faith. Your statutory rights are not affected.
5. Liability and Limitations
We take reasonable care when providing the man and van service, but our liability is limited to losses or damage caused directly by our negligence, breach of contract or failure to exercise reasonable skill and care. We do not accept responsibility for pre-existing damage, items packed by you or by another party, or damage arising from inadequate packaging, unstable stacking, hidden defects or inherent fragility.
Any claim for loss or damage must be reported to us as soon as reasonably practicable and, in any event, within a reasonable period after completion of the service. You should inspect items promptly on delivery or collection and notify us of any visible issue before the team departs, where practical. Failure to do so may make it harder to investigate the matter fairly.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability for any claim connected with a booking shall not exceed the total fees paid for the relevant service, except where a different limit is required by law.
6. Waste Regulations and Prohibited Items
If the service includes collection, removal or disposal of unwanted items, both parties must comply with applicable waste regulations in the UK. We may only remove waste in accordance with the law, and the Customer is responsible for ensuring that any waste presented for collection is accurately described. Certain materials may require specialist handling, licensing, documentation or disposal routes.
We may refuse to transport or dispose of any item that is unlawful, unsafe, contaminated, hazardous, explosive, toxic, corrosive, infectious, or otherwise unsuitable for standard transport. This includes, without limitation, gas cylinders, asbestos, chemicals, clinical waste, pressurised containers, fireworks, firearms, illegal goods and items requiring specialist permits unless these have been expressly agreed and lawfully arranged in advance.
You must not place prohibited waste into a load without telling us. If undisclosed prohibited items are discovered, we may stop work, remove those items from the vehicle, charge additional handling costs, and notify the appropriate authority if required by law. Any fines, penalties or third-party charges arising from inaccurate waste descriptions or unlawful disposal requests shall be your responsibility where permitted by law.
7. Title, Ownership and Risk
Risk in the goods passes to us only for the period in which we are actively handling and transporting them as part of the agreed service, subject to these terms. Ownership of goods remains with you at all times unless a separate written arrangement states otherwise. You must ensure that any item handed to us for transport is not stolen, encumbered, or subject to a dispute regarding ownership or possession.
We are entitled to treat the person who places the booking as having authority to arrange the service and to accept these terms on behalf of all affected parties. If you are booking on behalf of a landlord, tenant, employer, family member or business, you confirm that you have permission to do so and that all relevant parties are aware of the intended service.
Where goods are left unattended at your instruction, or where delivery is made to a nominated location without a recipient present, you accept the associated risks unless otherwise agreed in writing. We recommend that valuable, irreplaceable or sensitive items be transported with extra insurance cover where available and with prior notice to us.
8. Insurance, Force Majeure and Complaints
We maintain insurance cover appropriate to the nature of our operations, but cover may be subject to exclusions and conditions. It is your responsibility to tell us about particularly valuable or delicate items before the job begins. Unless expressly agreed, we do not insure goods for their full replacement value. Any additional insurance or declared-value protection must be agreed in advance and may involve extra cost.
We shall not be liable for failure to perform our obligations where that failure is caused by events beyond our reasonable control, including accidents, adverse weather, fire, flood, road traffic incidents, strikes, illness, breakdown, police action, or governmental restrictions. In such circumstances, we will make reasonable efforts to resume or rearrange the service as soon as practicable.
If you wish to make a complaint, you should do so promptly and provide sufficient detail for us to investigate. We will consider complaints fairly and aim to resolve disputes through communication and, where appropriate, corrective action or partial refund in line with our assessment of the facts and the law. Nothing in this clause limits your rights under consumer law.
9. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, any mandatory protections under your local law may still apply where they cannot lawfully be excluded.
The courts of England and Wales shall have exclusive jurisdiction over any non-consumer dispute arising from these terms, subject to any mandatory statutory rights. If a court or relevant authority finds any part of these terms unenforceable, the remaining provisions shall continue in full force and effect. Any failure by us to enforce a right or remedy on one occasion does not waive that right for the future.
By proceeding with a booking, you acknowledge that you have read, understood and accepted these terms. These conditions are intended to create a fair and transparent basis for our Maida Vale Man And Van services, balancing service reliability, legal compliance and reasonable customer expectations. If a separate written contract has been signed, that contract shall take precedence only to the extent of any direct conflict.