Maidavale Man And Van Service Terms and Conditions
These Terms and Conditions apply to all bookings made with Maidavale Man And Van for removals, collections, deliveries, furniture transport, and related man and van services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. If the customer is booking on behalf of someone else, they confirm that they have authority to accept these Terms and Conditions on that person’s behalf. These terms are intended to set out a clear and fair agreement covering the booking process, payment, cancellations, liability, waste handling, and the law that applies to the service.
The service is provided on the understanding that the customer has supplied accurate information about the items to be moved, the collection and delivery points, access conditions, and any special requirements. Any quotation or estimate is based on the details given at the time of booking and may change if the actual job differs materially from the information provided. Where a booking is confirmed, the customer accepts that the service will be carried out in accordance with these terms and with any additional conditions agreed in writing.
Maidavale Man And Van aims to provide a reliable and professional man with a van service, but the customer remains responsible for ensuring that the booking details are complete and correct. This includes stating whether items are fragile, heavy, valuable, oversized, dismantled, or require special handling. If the customer fails to disclose relevant information, we may decline to carry out the work, revise the price, or apply reasonable changes to the service to reflect the circumstances on the day.
1. Booking Process
Bookings may be made by telephone, email, online form, or other accepted methods of communication. A booking is not confirmed until it has been accepted by Maidavale Man And Van and any required deposit or advance payment has been received, where applicable. The customer should review all booking details carefully, including dates, times, addresses, access arrangements, and item lists, before confirming. Any verbal or written estimate provided before confirmation is not a final agreement unless expressly stated as fixed.
At the time of booking, the customer may be asked to provide information such as the number of items, floor levels, parking restrictions, stair access, lift availability, and whether assembly, dismantling, or waiting time may be required. If additional labour, vehicles, or equipment are needed, these may be charged separately. We reserve the right to refuse or adjust a booking where the service requested is unsafe, unlawful, or materially different from the original description.
Customers should ensure someone authorised to make decisions is available at both collection and delivery points if needed. If access problems, incomplete instructions, or delays arise because of inaccurate booking information, the customer may be liable for additional charges. Where a time slot is provided, it is an estimate unless otherwise agreed in writing. Reasonable flexibility may be required due to traffic, weather, loading conditions, or prior job delays.
Maidavale Man And Van may request photographs, inventory details, or further clarification before confirming a booking, particularly where the job involves bulky furniture, appliances, or mixed household contents. If the customer changes the booking after confirmation, we will do our best to accommodate the request, but any change may affect pricing, timing, vehicle allocation, or staff availability. Acceptance of a change is at our discretion and is not guaranteed.
2. Payments and Charges
Unless otherwise agreed, prices are quoted based on the information provided before the job begins and may be subject to minimum charges, hourly rates, call-out fees, mileage charges, waiting time, parking costs, congestion-related costs, and charges for additional labour or equipment. Any applicable fees will be explained as clearly as possible before the service begins. The customer agrees to pay for any extra work reasonably requested during the job or made necessary by circumstances at the collection or delivery point.
Payment is due in accordance with the agreed terms and may be required in full before or on completion of the service, depending on the booking type. We may accept bank transfer, card payment, cash, or other approved methods. For business customers, invoice terms may be agreed separately in writing. If a payment is declined, reversed, or not received, the customer remains responsible for the full amount and any reasonable recovery costs incurred.
Where a deposit is required, it may be non-refundable to cover administration and reserved capacity, unless cancellation is made within any cooling-off period that applies by law or a refund is otherwise agreed. If the customer asks for the vehicle to wait beyond the agreed time or requests a return journey, additional charges may apply. Any unpaid balance may result in suspension of further services until the account is settled.
3. Cancellations and Amendments
The customer may cancel or amend a booking by giving notice as early as possible. Cancellation charges may apply depending on the notice period, vehicle allocation, staff commitment, and any costs already incurred. If a booking is cancelled at short notice, or if the team arrives and is unable to complete the job because the customer is not ready, the customer may still be charged for part or all of the booking. This reflects reserved time and resources.
If Maidavale Man And Van needs to cancel or rearrange a booking due to circumstances beyond our reasonable control, including vehicle breakdown, severe weather, staff illness, road closures, or legal restrictions, we will take reasonable steps to notify the customer and offer an alternative time where possible. Our liability for cancellation will be limited to a refund of any amount already paid for the affected service, unless a different remedy is required by law.
Where the customer amends the booking after confirmation, we may revise the price or the estimated duration to reflect the new requirements. Changes that significantly increase the workload, distance, access difficulty, or vehicle size needed may be treated as a new booking. Man and van services are often arranged around time-sensitive logistics, so timely communication is essential to avoid disruption or avoidable expense.
4. Customer Responsibilities
The customer must ensure that all items to be transported are lawful to move, properly packaged where appropriate, and suitable for transit. Fragile goods, electronics, glass, antiques, and delicate furnishings should be protected adequately unless the service explicitly includes packing. The customer is responsible for removing or securing loose parts, drain water, fuel residue, sharp edges, and any hazardous contents before loading begins.
Customers must not present items that are illegal, dangerous, live, contaminated, or likely to cause injury or damage. This includes, without limitation, chemicals, gas cylinders, explosives, asbestos, clinical waste, and other controlled substances unless the service has been expressly arranged and lawfully approved in advance. If prohibited items are discovered, we may refuse to handle them and may end the booking without liability for delay or inconvenience caused by the customer’s breach.
The customer should also ensure that the pickup and delivery locations are accessible and that parking or loading arrangements are permitted. Where access is restricted, the customer may need to obtain permissions, pay parking costs, or arrange alternative access. If the team is prevented from loading or unloading because of site restrictions, unsafe conditions, or lack of authority, any resulting delay or additional labour may be charged.
5. Liability and Damage
Maidavale Man And Van will exercise reasonable care and skill when providing the service. However, our liability is limited to direct loss or damage caused by our negligence or breach of contract, subject to the exclusions and limits set out in these terms and to any rights the customer may have under law. We are not responsible for indirect loss, loss of profit, loss of business, loss of opportunity, or any consequential loss arising from the service.
Unless otherwise agreed in writing, the customer is responsible for dismantling and reassembling items that require specialist handling, for securing contents inside drawers, cabinets, or boxes, and for ensuring that items are adequately insured if they are particularly valuable. We are not liable for pre-existing damage, wear and tear, hidden defects, or damage caused by poor packing, unsuitable packaging, or the inherent fragility of the item.
If damage is alleged, the customer should notify us as soon as reasonably practicable and, where possible, before the team leaves the destination. Any claim should be supported by photographs, a description of the item, and relevant details of the incident. We may inspect the item and assess whether the damage was caused during the service. If liability is established, our remedy may be repair, replacement, or compensation up to the reasonable value of the affected item, subject to legal limits.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where the customer or a third party contributes to loss or damage, our liability may be reduced to reflect that contribution. The customer is responsible for maintaining adequate insurance for their goods and premises where appropriate.
6. Waste, Recycling, and Disposal Regulations
Where the service includes collection, removal, or disposal of unwanted items, the customer must clearly state whether the items are to be retained, recycled, donated, or disposed of as waste. Waste handling will only be undertaken in compliance with applicable UK waste regulations. We do not operate as an unlawful dumping service, and we will not transport waste without appropriate classification, lawful disposal arrangements, or a clear understanding of the customer’s instructions.
The customer confirms that any waste presented for removal has been described honestly and accurately. If the waste includes electrical items, mattresses, appliances, bulky rubbish, garden waste, or mixed household items, additional handling or disposal charges may apply. Some items may require special treatment, separation, or transfer to approved facilities. The customer may be asked to provide evidence or confirmation relating to ownership, source, or disposal requirements where needed for compliance.
We reserve the right to refuse any item or load that is not suitable for lawful transport or disposal. If the customer misdescribes waste, mixes prohibited materials with general waste, or requests disposal contrary to law, the customer will be responsible for any fines, enforcement action, cleanup costs, or third-party claims resulting from that breach. The customer shall indemnify Maidavale Man And Van against losses caused by inaccurate waste descriptions or unlawful disposal instructions.
7. Delays, Access, and Force Majeure
We are not liable for delays caused by events beyond our reasonable control, including traffic congestion, road traffic incidents, bad weather, fuel shortages, public transport disruption, strikes, civil disturbance, or emergency closures. If such an event affects performance, we may suspend, reschedule, or modify the service as reasonably necessary. Any additional time spent waiting or re-routing may be charged where lawful and reasonable.
If the customer is not present, cannot be contacted, or fails to provide access within a reasonable period, the booking may be treated as a failed collection or delivery. In such circumstances, waiting charges, redelivery charges, or cancellation fees may apply. The customer should ensure keys, codes, entry permissions, and relevant instructions are available when needed. Delays caused by the customer may affect the availability of future time slots and any agreed estimates.
8. Governing Law
These Terms and Conditions, and any dispute or claim arising from them or the service, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. Nothing in these terms affects any statutory rights that cannot be excluded or limited by agreement.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be treated as modified to the minimum extent necessary to make it lawful, or if that is not possible, it shall be severed without affecting the remaining provisions. Any failure by Maidavale Man And Van to enforce a right or remedy on one occasion does not constitute a waiver of that right or remedy on any other occasion.
9. General Provisions
These Terms and Conditions constitute the entire agreement between the customer and Maidavale Man And Van in relation to the relevant booking, unless varied in writing. No term shall be implied unless required by law. Headings are included for convenience only and do not affect interpretation. References to “we”, “us”, and “our” mean Maidavale Man And Van, and references to “you” or “the customer” mean the person or entity making the booking. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms.
